Please review this policy before placing an order.
Eligible issues
Contact us within 48 hours of delivery if an item arrives damaged, defective, incorrect, missing, or materially different from its product description.
Photos of the item, packaging, and shipping label help us assess the issue. A short unboxing video can also be useful, but not having a video does not automatically invalidate a genuine claim.
Return window
Approved return requests must be raised within 7 days of delivery. Items must be unused and returned with their original packaging, accessories, and labels, unless the issue prevents this.
Change-of-mind returns are not accepted. Do not send an item back before receiving return instructions from us.
Resolution
After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution. Returned items may be inspected before the resolution is completed.
Refunds
Approved refunds are issued to the original payment method. After processing, the amount generally appears within 7-10 business days, depending on the payment provider or bank.
Cancellations
Cancellation requests can be considered before an order is packed or dispatched. Once dispatch begins, the order cannot normally be cancelled.
Contact
Email houseoffinds.shop@gmail.com and include your order number, a description of the issue, and supporting photos where relevant.